Shipping FAQ

1.What is your delivery time?
After your order is placed, All Standard product we promise to ship it within 2-4 working days,Customized Product ship it within 5-7 days.

2.How soon will I receive the goods?
Standard product received within about 4-7 days after shipment,
Customized Product within about 10-15 days.

3.How much should I pay for shipping?
Free shipping for all products.

4.Your shipping method?
Before ordering, please make sure that the delivery address is correct.

5.Your shipping area?
We can accept orders from the United States.

6.What should I do if my goods have not been delivered?
If your package does not arrive by the courier's estimated delivery date, it may be due to.
1. Delays due to special circumstances, such as a large volume of packages to be delivered, or excessively inclement weather.
2. The delivery address is incorrect, the address provided may be insufficient or unrecognizable, and the shipping company will automatically return it to us. In these cases, it usually takes up to 20 business days for the courier to return the item to us.
Once we receive your package, you will receive an email to determine whether you would like us to resend the package or process a refund.
In addition, if the goods are lost, you can contact us at  and explain the situation.
Also, please contact DHL/UPS yourself and provide them with the product tracking details. If the package is confirmed as lost, you can file a claim with the DHL/UPS courier.

Any delivery dates provided by Eucens are estimates.

Please allow 2-7 business days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.

Due to the impact of the epidemic, the time for the order to be delivered to you will be different from the estimated time by 5-15 days.

If you have any questions about our above policies, please contact us via Email: